What happened at Gatwick Airport? British Airways faces backlash after denying boarding to teen with Tourette’s Syndrome for shouting 'bomb'

In a shocking incident that has triggered a widespread debate online, British Airways is facing a strong backlash after a 13-year-old boy with Tourette’s syndrome was reportedly denied boarding on a flight following concerns raised at the airport. The situation escalated after the teenager was heard shouting the word "bomb," which alarmed authorities and led to immediate safety concerns. Not only that but the incident has also sparked a major discussions around the disability awareness, airline security protocols and the balance between precaution and inclusion in the public transport systems. Let's find out what really happened.


The family of 13-year-old Manson Entwistle, including his parents Martyn and Gemma and other relatives, were preparing to travel on a British Airways flight from Gatwick to Spain. They claim the airline had already been informed about Mason's medical condition prior to the journey.

Despite this, they were reportedly refused boarding, leaving the group, including his one-year-old sibling, to arrange alternative travel with another airline, reports IB Times.

On the other hand, Manson's parents stated that British Airways had been notified in advance about their son's diagnosis. His mother, Gemma, reportedly carried an official medical letter confirming his condition, and Mason was also wearing a disability lanyard at the airport.

They explained that, due to Tourette’s syndrome, Mason experiences involuntary tics, which can include sudden sounds and movements. His parents believe that his repeated use of the word “bomb” was not intentional but a symptom of his condition.


As soon as the incident surfaced on social media, it quickly sparked a discussion. One user on X (formerly called Twitter) wrote, "@British_Airways, you should be providing a fully paid, all-inclusive holiday to this family!" Disgusting!"

One asked, "Has he got proof that he shouts 'bomb' all the time?"

I find that hard to believe. It’s an odd thing for a kid to think of - did his parents think it was a funny prank to teach it to him?"

"It was the right decision. Reminds me of Eric Cartman on South Park," another added.

"Though call here. Even with a letter from a doctor, air travel is stressful enough. You don't want someone in the row behind you screaming Bomb all the way to Spain. I am torn on this one."

"I wouldn’t have let him onboard either. Just because someone has Tourette’s, Asda or ADHD or whatever doesn’t excuse the responsibility of airlines to ignore any potential risk, no matter how small."

As per the report, the British Airways staff have rejected claims that the teenager was denied boarding due to discrimination. The airline stated that their decision was based on standard safety procedures rather than the boy's medical condition.


They emphasised that ensuring passenger safety is always the top priority. As part of global aviation rules, any mention of bombs or related threats, whether intentional or not, must be treated seriously and is not permitted in an airport environment.